Terms & Conditions

1. Legal Information

In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following data of the owner are reflected below:
Name: (hereinafter StayTick )
VAT: B67906602
Registered office: Islas Marshalls 1 , 28035, Madrid ,Spain
Registration Data: M-739984 al folio 150 del tomo 41774 Seccion general 17 Diciembre 2021.
Preliminary remark
StayTick markets and procures hotel accommodations. For this purpose, StayTick operates the “StayTick.com” internet portal. Registered users of the portal are authorized to book accommodations offered via the internet portal with our operator of the accommodations.

2.Scope And Definitions

The document contains the Terms and Conditions and general rules for the acquisition and use of the membership of “StayTick”, as well as the use of the internet portal. For these General Terms and Conditions: “StayTick.com” is a portal operated by StayTick and the services and all the benefits offered through StayTick.com, white-label pages operated by StayTick. "User/Member/You" are the individual persons registered on the portal as a user; "Accommodation Provider" is the provider and/or operator of accommodation which is offered through the portal; "Accommodation" is the accommodation offered by the tourism business.
2. Registration, log in details, and formation of the user agreements
2.1 To use the portal, you are required to register and open a user account.
2.2 To register, you only need to provide your email address and your name. The email address must belong to you and be functional. It is not permitted to enter third-party data.
2.3 Your login details (username and password) may only be used by You. You must keep your password secret. If you have lost your password or have reason to believe that a third party is using your user account, you must notify us of this for your protection and ours. In such a case, we will block your account immediately as a preventative measure.
2.4 You, as the user, are obliged to ensure that email messages from StayTick reach him/her and that their delivery is not prevented by security-checking safeguards (particularly spam filters).
2.5 The user agreement is concluded with the process of registration.

3. StayTick Membership

3.1 The services offered by StayTick are not freely accessible; they are directed only towards a closed group of members within the context of their respective availability and the respective content. Only persons who are of legal age (at least 18 years old) and have full legal capacity (for example, the ability to independently engage in a contractual relationship or independently make decisions regarding their rights, duties, and obligations) are authorized to acquire a StayTick membership. Your StayTick membership is personal and not transferable.
3.2 Detailed information about the currently available membership option is retrievable at any time on the website at www.staytick.com.
3.3 Your StayTick membership begins with 30 free days period. Entitlement to the free period is determined at the sole discretion of the company. You will be informed of the duration of the free period at the time of registration. If you choose to renew your membership after the free period, the public price available at this time will apply.

4. Payment And Due Date; Price Changes

4.1 The membership fee is paid in advance for the whole membership period.
4.2 The payment may be made using the payment methods offered by StayTick. Membership fee payment is securely processed by an external, encrypted service. Credit card details (number, expiry date, CVV) are not processed, stored, and used by Staytick directly.
4.3 After the extension of the membership, the applicable membership fee is charged automatically.
4.4 Price changes are only valid with the member’s consent. The member shall be notified of the new prices by email a minimum of 30 days before their implementation. If such a price change occurs within 3 months after obtaining membership and without the member’s consent, the membership can be dissolved. Consent is deemed as granted if the member does not object to the change within 14 days after receipt of the email. The objection must be issued by email. In the notification email, StayTick will inform the member about the option to object, the time limit, and the consequences of the member’s inaction.
4.5 Any changes in the types of membership plans offered by StayTick apply only to new users.

5. Term And Cancellation Of StayTick Membership

5.1 StayTick membership extends automatically by the applicable additional period if it is not canceled by the end of the membership term. The cancelation must take place no later than the calendar day before the last day of the membership, via the user’s account on the platform. Written cancellations are not accepted.
5.2 Example of cancellation notice period:
Term: 15 August 2021 to 14 August 2022 Last cancellation date: 13 August 2022
5.3 Staytick is authorized but not obliged to inform the member by email about the upcoming automatic renewal before the start of the cancellation notice period.
5.4 In case of cancellation during the prepaid membership period, the subscription remains active and the user can make reservations up until the end of the prepaid membership period. No partial refunds are available.

6. Discount Codes

6.1 Discount codes are issued at Staytick entire discretion. They provide the recipient with the entitlement to purchase a Staytick membership at a reduced price. Each discount code may be used a maximum of one time per person. It is not possible to combine several discount codes.

7. Hotel Bookings

7.1 StayTick membership provides the authorization to book stays in the Accommodations listed on the portal.
7.2 The entitlement to booking and discounts only applies if the Accommodation Provider offers the booking at the special rate on the required booking date. The entitlement to book accommodation with a corresponding discount is subject to the availability of the premises of the relevant Accommodation Provider.
7.3 The entitlement to a discount applies if the user has an available StayTick membership at the time of the booking. The booking at the discounted Terms and Conditions also remains active if an active Staytick membership no longer exists for the user at the time of the stay, but only to the extent that the user has (promptly) fulfilled his/her obligations vis-à-vis StayTick and the Accommodation Provider.
7.4 There is one type of reservations available on the portal: Instant booking – the reservation is confirmed immediately

8. Liability And Set-Off

The details of Accommodations on the portal are entered and maintained by the Accommodation Providers and the portal. To the extent that this is legally possible, StayTick is not liable for any defect in the correctness and/or completeness of the offers and/or information provided by the Accommodations. To the extent that this is legally possible, StayTick is specifically not liable for incorrect or out-of-date price quotations for the Accommodations on the portal. To the extent that this is legally possible, StayTick is specifically not liable for incorrect or out-of-date offers presented on the portal on behalf of our partner companies. To the extent that this is legally possible, claims for damages on whatever legal basis (including but not limited to claims due to breach of duty and from illicit acts, as well as claims for compensation of futile expenditures), are excluded vis-à-vis StayTick, as well as its legal agents and vicarious agents unless the damage was caused intentionally or by gross negligence. To the extent that this is legally possible, the user may not claim compensation for damages as a consequence of a challenge due to non-culpable errors and printing, advertising, or transmission errors, which authorize StayTick to challenge. To the extent that this is legally possible and without prejudice to clauses 8.1. to 8.7 in any case, the liability of StayTick is limited to the annual purchase price of StayTick.

9. Amendments To The General Terms And Conditions

9.1 StayTick reserves the right to amend these General Terms and Conditions at any time and without reason. In the case of amendments, the new General Terms and Conditions will be sent to you by email. The new General Terms and Conditions are deemed as accepted if you do not object to their validity within 14 days after receipt of the email. In the email, we will inform you about the option to object, the time limit, and the consequences of your inaction. The objection must be issued in written form.
9.2 However, the option of amending the General Terms and Conditions does not apply to changes that impair the content and scope of the core utilization options of StayTick and the portal to your disadvantage, nor to the introduction of new obligations for you, which were not previously established in the General Terms and Conditions.

9.3 StayTick Travel SL, provides tourist services governed by the Travel Law combined conditions recognized in Royal Decree-Law 23/2018 of December 21st.

10. Intellectual And Industrial Property

10.1 Staytick.com by itself or as assignee is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), ownership of Staytick.com or its licensors. All rights reserved.
10.2 By the provisions of articles 8 and 32.1, the second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including the method of making them available, of all or part of the data are expressly prohibited. contents of this web page, for commercial purposes, in any medium, and by any technical means, without the authorization of Staytick.com.
10.3 The USER undertakes to respect the Intellectual and Industrial Property rights held by staytick.com. You can view the elements of the portal and even print, copy and store them on your computer's hard drive or any other physical medium as long as it is solely and exclusively for your personal and private use.
10.4 The USER must refrain from deleting, altering, evading, or manipulating any protection device or security system that was installed on the pages of Staytick.com

11. Applicable Law And Jurisdiction

For any interpretive or litigious issues related to the web portal, Spanish law will apply and in case of dispute, both parties agree to submit, waiving any other jurisdiction that may correspond, to the jurisdiction of the Courts and Tribunals of the consumer's domicile or by submitting the appropriate claim by filling in the following electronic form: http://ec.europa.eu/consumers/odr/